OUR POLICY

We hope you will enjoy your purchase, however, if you change your mind, you can return any unwanted items within 14 days of your order’s delivery date. 

FESTIVE RETURNS: Products purchased from 1st December 2022 will be available to return until January 10th 2023.

Please allow up to 10 business days for the refund to be processed following receipt of returned goods.

Please note that the cost of the return label will be deducted from the total refund amount.

UK RETURNS & EXCHANGES 

To initiate a return or an exchange from the UK, please use our returns portal by clicking here.

Return Costs:
In the United Kingdom with DHL:
£7.95 for DHL Service Point Drop-off
£11.95 for Doorstep collection

Please note that the cost of the return label will be deducted from the total refund amount. 

REST OF THE WORLD RETURNS & EXCHANGES

To initiate a return or an exchange from anywhere else in the world, please use our returns portal by clicking here.

Return Costs:
South Korea - 20600 KRW
European Union - 15 Euro
Canada - 20 CAD
Sweden - 150 SEK
Australia - 22 AUD
Denmark 105 - DKK
Switzerland - 14 CHF
Hong Kong - 120 HKD
Japan - 2200 JPY
China - 200 CNY
Norway - 140 NOK
Rest of the World - 17 GBP

Returns instructions:

Using the returns portal is very simple; Simply enter your order number and e-mail address, and you’ll be given the option to return or exchange your items with ease. When you enter your order number, you must enter it with the # symbol.

To begin your return or swap follow these steps:

1. Open the Returns Portal
2. Enter your Order Number and E-mail, which you will have received when you placed the original order
3. Select the
item(s) you would like to return
4. Select if you would like to
Return, Exchange or take a Store Credit for each of your items
6. The Store Credit will be sent to you in the form of a
virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0
7. Download the
QR code for use in any DHL Service Point
8. Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you. If you do not hear from us within the allotted time please email us at deliveryandreturns@drakes.com

EU UPDATE

Following the Brexit changeover, returns from the European Union will now take slightly longer due to the extended customs process. Your order should be received and processed by us at a maximum of 14 days after it was marked as delivered to the forwarding warehouse. However, this process may take slightly longer in some extreme cases.

DRAKE’S ARCHIVE SALE

Please note Archive purchases for USA and Hong Kong are final sale.