Do I need an account to place an order?

You do not need an account to place an order; however, we encourage you to create one, or use your current account when placing an order.

When will my order be dispatched?

Please allow up to 2 working days for your order to be processed and dispatched. You will receive an e-mail with a tracking number once your order is on its way. For more information on our shipping terms, please visit our delivery page.

I can't find my size online. Will it be restocked?

In case your size is currently unavailable online, please contact our Customer Care team, who will be able to assist with more information: productenquiries@drakes.com

What is your returns policy?

If for any reason you are unhappy with your purchase, we can accept a return up to 14 days from the date of delivery. Please use our returns portal to send back your return for a refund or an exchange. Please allow up to 10 business days for payment to be processed following our receipt of the goods whose value is being refunded.

How do I exercise my right of withdrawal?

Customers in the EU may request cancellation of an order before it has been dispatched by contacting our Customer Care Team or submitting a request via the Withdrawal Form. If an order has already been dispatched, it can no longer be cancelled prior to delivery. Customers who no longer wish to keep the goods may exercise their right of withdrawal (where applicable) by using our Returns Portal within 14 days of receiving the order and following our Returns Policy.

Can I cancel my order?

Yes. Customers may request cancellation of an order before it has been dispatched by contacting our Customer Care Team. If an order has already been dispatched, it can no longer be cancelled prior to delivery. If you no longer wish to keep the order, you’ll need to follow our standard returns process once it has been delivered. Any applicable return fees will apply.

Can I return an item purchased online at one of your shops?

Unfortunately, online orders cannot be returned in store. They must be sent back to us via our Returns Portal.

Do bundle offers qualify for extra discounts?

Bundle offers are pre-discounted and therefore not eligible for further reductions. Discounts and promotional codes cannot be stacked on these items. Your discount or promotional code will still work on full-price items across the site unless otherwise stated. We always aim to offer the best value we can, and any promotion you see will already reflect the most favourable price available.

I can't access my account online. What should I do?

If you remember the email address you used to register with Drake's account, you can reset your password by using the link Forgotten Password. If you don't remember the email address, please contact us at concierge@drakes.com.

Is your website accessible to all users?

This website complies with all of the Priority 1 and 2 accessibility checkpoints, as established in the World Wide Web Consortium's (W3C) web accessibility initiative (WAI). The WAI promotes a high degree of usability and accessibility for people with disabilities. The W3C promotes good practice amongst the web community via initiatives like WAI (Web Contact Accessibility Guidelines 1.0) We have also used XHTML 1.0 and CSS that conforms to the specification, as laid out by the W3C, because we believe that usability and accessibility must have a solid foundation.

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