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Returns policy

  • Drake’s allows items to be returned for a refund or exchange subject to stock availability within 14 days of receipt of goods

  • Returned items must be unworn, unwashed, and in salable condition (in their original packaging or equivalent with all tags and labels still attached)

  • Per distance selling regulations, we do not accept returns on the following items: underwear, swimwear, socks, and custom items (unless it is faulty or a Drake’s error)

  • Refunds can only be made to the card used for the purchase of the order. Please allow seven days from receipt of goods for the refund to process

  • Drake’s will not refund return postage or pay any import charges on returned items unless they are faulty or a result of our error. Any items with unpaid customs will not be accepted

  • Drake’s offers a sale-price adjustment on items purchased within 24 hours prior to the commencement date of a sale. Please contact Customer Service

  • The terms do not affect your statutory rights

How to return your order

Please fill out the returns form that was included with your order - indicating which item(s) you would like to return, whether you would like a refund or exchange, your reason for doing so, and enclose it with the item(s).

You can then either post your item(s) or drop them off at one of our retail locations.

Returning via Post

Please package up your item with the returns form and clearly mark “RETURNED GOODS” on the package to prevent any potential customs charges. The return address is:

Drake's Returns Dept
3 Haberdasher Street
London N1 6ED

We strongly recommend using a tracked service, as Drake’s will not take responsibility for any lost items. We will inform you once we have received the package.

Returning in Store

Please bring the item in its original packaging to one of the following two retail locations:

No. 3 Clifford St. (we offer same-day processing on exchanges subject to stock availability at this location, 2-4 days on refunds)

3 Clifford Street
London W1S 2LF


Haberdasher St. Factory Shop (we offer same-day processing on refunds and exchanges subject to stock availability at this location)

3 Haberdasher Street
London N1 6ED

If you have any questions or queries, please contact our Customer Service.