PLACING YOUR ORDER
When your order is placed, you will receive an order confirmation email and a separate email containing your invoice.
Once your order has been marked as shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order.
Only orders marked as “shipped” by the shipping carrier can be tracked
Please allow up to two working days for your order to be dispatched.
If your shipping confirmation email does not contain details of your entire order, this means that products within your order are shipping from outside our warehouse and you will receive further shipment confirmation once this has been processed.
DELIVERY OPTIONS:
All order are shipped with DHL Express or DPD Next Day Delivery. Please allow two working days for delivery.
Duties and Taxes are included in all shipments to countries listed below.
If you cannot find your country on the list, unfortunately we are unable to cover duties and taxes at this time.
United Kingdom:
Flat rate of £7.95 for express shipping on all orders.
France:
Free express shipping on all orders over 250 EUR, Duties and Taxes included.
20 EUR Delivery fee for all orders below 250 EUR.
Germany:
Free express shipping on all orders over 270 EUR, Duties and Taxes included.
20 EUR Delivery fee for all orders below 270 EUR.
Italy:
Free express shipping on all orders over 380 EUR, Duties and Taxes included.
20 EUR Delivery fee for all orders below 380 EUR.
Netherlands:
Free express shipping on all orders over 380 EUR, Duties and Taxes included.
20 EUR Delivery fee for all orders below 380 EUR.
Rest of European Union:
Free express shipping on all orders over 210 EUR, Duties and Taxes included.
20 EUR Delivery fee for all orders below 210 EUR.
South Korea:
Free express shipping on all orders over 410,000KWR, Duties and Taxes included.
32,000KWR Delivery fee for all orders below 410,000KWR
Canada:
Free express shipping on all orders over $320 CAD, Duties included. Taxes are calculated at checkout.
$20 CAD Delivery fee for all orders below $320 CAD.
Sweden:
Free express shipping on all orders over 3100 SEK. Duties and Taxes included.
200 SEK Delivery fee for all orders below 3100 SEK.
Denmark:
Free express shipping on all orders over 3500 DKK. Duties and Taxes included.
150 DKK Delivery fee for all orders below 3500 DKK.
Norway:
Free express shipping on all orders over 4800 NOK. Duties and Taxes included.
200 NOK Delivery free for all orders below 4800NOK.
Australia:
Free express shipping on all orders over $500 AUD. Duties and Taxes included.
$35 AUD Delivery fee for all orders below $500 AUD.
Switzerland:
Free express shipping on all orders over 260 CHF. Duties and Taxes included.
20 CHF Delivery fee for all orders below 260 CHF.
Hong Kong:
Free express shipping on all orders over 3800 HKD. Duties and Taxes included.
200 HKD Delivery fee for all orders below 3800 HKD.
Japan:
Free express shipping on all orders over 33,000 JPY. Duties and Taxes included.
4,000 JPY Delivery fee for all orders below 33,000 JPY.
China:
Free express shipping on all orders over 2600 CNY. Duties and Taxes included.
200 CNY Delivery fee for all orders below 2600 CNY.
For all the countries listed below, we offer Free express shipping on all orders over £350 GBP. A £20 GBP delivery fee will be applied on all orders below £350 GBP. Duties and Taxes Included.
Bosnia and Herzegovina, Brunei, Chile, Costa Rica, Gibraltar, Guadeloupe, Indonesia, Israel, Kiribati, Kuwait, Lebanon
Liechtenstein, Macau, Madagascar, Malaysia, Maldives, Martinique, Mauritius, Mexico, Micronesia, Monaco, New Zealand, Nigeria, Oman, Panama, Peru, Philippines, Puerto Rico, Qatar, Reunion, Saudi Arabia, Serbia, Singapore, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, Vietnam.
Liechtenstein, Macau, Madagascar, Malaysia, Maldives, Martinique, Mauritius, Mexico, Micronesia, Monaco, New Zealand, Nigeria, Oman, Panama, Peru, Philippines, Puerto Rico, Qatar, Reunion, Saudi Arabia, Serbia, Singapore, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, Vietnam.
NEED ASSISTANCE?
Visit our FAQs or alternatively our staff can provide detailed information for any of our products