PLACING YOUR ORDER
When your order is placed, you will receive an order confirmation email along with a separate email containing your invoice.
Once your order has been marked as shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order.
Only orders marked as “shipped” by the shipping carrier can be tracked.
If your shipping confirmation email does not include details for your entire order, this means that some items are shipping from outside our warehouse. You will receive a further shipment confirmation once those items have been processed.
Once an order has been placed, we’re unable to make any changes or cancellations. Should you need urgent assistance, please get in touch with our customer service team, who’ll be happy to help where possible.
Please note that we are unable to accommodate requests to delay dispatch or hold orders for a later delivery date.
FESTIVE DELIVERIES
To ensure your gifts arrive in time for Christmas, please place your orders by the following dates:
- UK: by 12pm, 17th December
- Rest of the World: by 12pm, 15th December
Orders placed after these cut-off times may not reach you by 25th December. We recommend ordering early to avoid disappointment.
DELIVERY OPTIONS:
All order are shipped with DHL Express.
Duties and Taxes are included in all shipments to countries listed below.
If you cannot find your country on the list, unfortunately we are unable to cover duties and taxes at this time.
Canada:
Visit our FAQs or alternatively our staff can provide detailed information for any of our products