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FAQ

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1. How do I Track My Order?

After your order is shipped, you will get a confirmation email from us with your unique tracking number. You can check the status of your most recent orders by visiting these websites below

Royal Mail: royalmail.com / postoffice.com
Express Courier: associatedair.co.uk / dhl.co.uk/en.html
2. Can I Return an item bought at one of your shops?

If you would like to return an item bought from our website our preference would be that you return it to our warehouse address:

Drake's Ecommerce Dept

39 1/2 Crosby Street 

New York NY 10013 

We cannot refund or exchange website returns at any of our stores, but we are happy to forward an item to our etailing dept at Head Office to be processed.

3. I bought something from your online shop more than 30 days ago, can I still return it?

If for any reason you are unhappy with your purchase we can accept a return up to 30 days from the date of despatch. Please contact us directly with any returns requests. Any returns requested after 30 days will only be accepted at our discretion. 

How to return an item:

Mail your returned item to:

Drake's Ecommerce Dept 

39 1/2 Crosby Street 

New York NY 10013

Include in your package a signed letter stating the reason for your return and please specify if you want to exchange the item or refund.

Returns for non-EU customers:

For goods returned by post please clearly mark on the package RETURNED GOODS

4. I can't access my account online, what should I do?

If you remember the email address you used to register with Drake's account, you can reset your password by using the link below:

Forgotten Password 

If you don't remember the email address, please contact us at drakes@drakes.com//

5. What is the expected Delivery time of my order?

Royal Mail - International Signed for UK 1-3 working days Europe (approx) 3-7 working days Rest of World: 12-14 working days

We allow up to 3-4 weeks for parcels to reach countries such as: Russia, Australia, China, Japan, Korea, Brazil, Peru, India, Hong Kong, New Zealand, Saudi Arabia and Singapore

Express Courier: UK 1-2 working days
Europe 1-2 working days
Rest of World 1-3 working days

In the unlikely event that your order does not arrive within this timescale we can investigate further, please contact us at drakes@drakes.com.

Where there is a delay in the supply of goods you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

6.Will value added tax (VAT) be deducted from my order?

For all orders placed via the website with a delivery address outside the UK/EU, the 20% VAT will be deducted from the final total prior to payment being taken. However, please note that you may be subject to your country's import taxes and duties.

7. How does "Collect in Store" work?

Please choose 'collect in store' at checkout if you wish to pick up your package free of charge from one of our stores. You will be asked to select the store you wish to collect from, and make payment for your order as usual.:

For orders placed by 12pm, the package will be ready to collect from 3pm two days later. For orders placed on Thursday, Friday, or over the weekend, packages will be ready for collection from Tuesday after 3pm. Please make sure you bring your order confirmation as proof of purchase, as you will be asked to sign for your package by our store staff 

8. Can you reduce the cost of my package by marking it as a gift for duty purposes?

Unfortunately we are not able to do that as it is illegal.