We offer a range of delivery options including UK Standard, Collect in store, European and International. If you have specific delivery and shipping needs please contact our team.

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Christmas Gifting Returns

For any orders placed with us online or instore between Monday 16th November 2015, and Wednesday 23rd December 2015, we will extend the normal return period from 28 days to 60 days. All other terms and conditions stated below will still apply.

Returns

We will only accept items back for refund if there is a manufacturing defect, or if the item is in perfect and re saleable condition. The returned product must also be returned in its original or equivalent packaging within 28 days of despatch. Please include original paperwork and clearly mark as “Return for Refund” or “Return for Exchange”.

For non-EU customers goods returned by post please clearly mark on the package: RETURNED GOODS.  This will prevent any customs charges being added.

Postage on returns, refunds and exchanges will not be refunded unless the item is defective. For an item to be deemed faulty if must be returned and checked by the Drake’s team. If the item is deemed faulty your postage will be refunded.

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